In this tightening economy SDA Denver is trying to do whatever we can to help our member firms.  With this said the office of Anderson Mason Dale Architects has offered to host the above mentioned SDA Webinar at no charge to attendees.  Please bring your own lunch.  

Presentation Content
 
Based on Marsha Petrie Sue's #1 Best Selling book on Barnes and Noble, Toxic People is an interactive program focused on improving communication skills. Drive better outcomes, reduce conflict, and manage the behaviors of backstabbers, know-it-alls, steamrollers, whine & cheesers, needy weenies and zipper lips. Never let difficult behavior suck the life out of you or your group again.
 
Incredible Results
Manage any situation with tack and poise. Stress will be reduced, confidence improved and eliminate the anxiety from people that are emotional vampires.
 
Powerful, Fresh Ideas
Everyone deals with toxic people and difficult behavior at work and at home. Strong skills have to be practiced to manage these situations. Outcome? Reduced turnover and increased profitability. According to Watson Wyatt, shareholder returns for organizations with the most effective communication were 57% higher over the last five years than were returns for companies with less effective communication.
 
"Your presentation was the most informative class I've been to out of all the Harley-Davidson Dealer Operations Training classes I have been in. I can't thank you enough for your time and knowledge. You opened my eyes."
        Mike Gay - General Manager, Heart of Dixie Harley-Davidson
 
What will be covered?

    * Quickly identify the type of difficult behavior you are dealing with.
    * Learn to behaviorally speed-read people.
    * Close the gap in the Generational and Gender Divide.
    * Keys to staying calm in even the most difficult situations.
    * Specific language to use during conflict, anger, and toxic behavior.
    * How to give and receive criticism and keep emotions in check.
    * Save time by flexing your style rather than trying to change others.
    * Techniques on listening more objectively to what others have to say.

Benefits:  Communications will be improved and conflict reduced.
You will get more done and reduce the stress from anger, arguments, and poor relationships.